Return policy

Refunds, Returns and Cancellations:

All sales are final.Exchanges will be available upon approval, however the customer must pay for the return shipping unless we have sent the wrong item, size, etc. Please email us with specific details to customerservice@shopsuenos.com

COVID-19 FAQ - BUYER UPDATE

WHY IS MY ORDER DELAYED?

Currently, your order may experience fulfillment and shipping delays due to COVID-19 and government restrictions. We are actively routing orders as best we can for processing to ensure we can get your order to you as quickly as possible. Hall Of Hype is not responsible for any lost packages. Please contact the shipping carrier and use the tracking number provided in the shipping confirmation email to track and open a case (if needed).

IS MY PACKAGE AND PRODUCT SAFE?

We understand that you may have concerns and the official CDC FAQ page has some helpful information regarding how COVID-19 is transmitted, including:

"In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available."